Frequently Asked Questions
Everything you need to know and more
General Gold Selling Questions
What types of gold do you buy?
We buy all types of gold including jewellery, coins, bars, dental gold, broken pieces, and scrap gold. We accept all carats of gold from 9ct to 24ct.
How do you determine the value of my gold?
We determine value based on the purity (carat), weight, and current market price of gold. Some items may have additional value if they're antique or from prestigious designers.
Do you buy other precious metals?
Yes, we also buy silver, platinum, and palladium items. Contact us for current rates for these metals.
What condition does my gold need to be in?
We buy gold in any condition - broken, damaged, or perfect. Even tarnished or broken items have value.
Payment Questions
How quickly will I receive payment?
For both services, we can make same-day bank transfers once you accept our offer. Cash payments are available for home visits (up to an agreed limit).
What payment methods do you offer?
We offer:
- Bank transfer (same-day)
- Cash (home visits only)
- PayPal
- Cheque
Postal Service Questions
Is my gold insured when I post it?
Yes, all items sent using our postal pack are fully insured through Special Delivery. You'll receive proof of postage from the Post Office.
How long does the postal process take?
Typically 2-3 working days total:
- Day 1: Send your items
- Day 2: We receive and value
- Day 3: Payment processed (if offer accepted)
What if I'm not happy with the postal valuation?
We'll return your items free of charge via insured Special Delivery if you're not satisfied with our offer.
Is there a minimum amount of gold I need to send?
No minimum amount - we accept any quantity of gold through our postal service.
Home Visit Questions
Where do you offer home visits?
We cover the Midland and East Midlands. Contact us to check if we service your area.
Is there a charge for home visits?
No, our home visit service is completely free with no obligation to sell.
How long does a home visit take?
Most visits take 30-45 minutes, depending on how many items you have.
Do I need to prepare anything for the home visit?
Just gather the items you'd like valued. Having any original boxes or certificates is helpful but not essential.
Security Questions
Are your valuers vetted?
Yes, all our valuers undergo thorough background checks and carry official identification.
How do I know I can trust your service?
We are fully licensed and regulated. Our company has been established for 10 plus years.
Do you keep my personal information secure?
Yes, all personal data is handled in accordance with GDPR regulations and our privacy policy.
Additional Questions
Can I get a rough valuation before sending my gold/booking a visit?
Yes, we can provide a rough estimate based on photos and description - contact us for details.
What identification do I need to provide?
We require photo ID and proof of address for all transactions over £1,000, in line with legal requirements.
What if I have items I'm unsure about?
Our experts can identify and value any precious metal items. If you're unsure, we're happy to check them for you.
What condition does my gold need to be in?
We buy gold in any condition - broken, damaged, or perfect. Even tarnished or broken items have value.